Cash registers have come a long way since they were first introduced. They once required hundreds of moving parts to calculate sales transactions. Now, almost every aspect of a cash register is electronic. The printer has been the last holdout on the electronic conversion (although most newer machines have upgraded to an electronic, thermal printer.) It's not surprising that printers are where we see the majority of mechanical failures. Here are a few simple steps to getting the most life out of your printer.
Keep it Clean - When dust and dirt collect inside the printer, it can wear down the feed roller, advancement gears and dot heads. Take a can of compressed air and blow out any debris that may have accumulated every few months.
Keep it Dry - In environments where liquids are served, avoid handing spillable items to the customer directly over the register. At outdoor events, cover the register with plastic or a garbage bag should bad weather roll in. Should any liquid make it into the printer, soak up as much as you can with a clean, dry cloth. Use the paper feed button to send paper through the printer until any signs of moisture are no longer noticable.
- Replace Ribbons - When a ribbon gets old and print begins to lighten, replace the ribbon. This will keep the dot heads functioning properly and make reciepts easier to read.
- Replace Paper - Cash register models using ink need paper for the receipt and journal (when applicable). When the printer runs without paper, ink will collect on and soak into the feed roller causing it to swell. If it swells too much, the roller will stop moving causing other mechanical failures.
Paper Roll Direction - Make sure that the paper is unrolling in the correct direction as it feeds through the printer. In almost all cases, this means the paper should feed from the bottom of the roll. Unlike the over/under debate for toilet paper, direction does matter.
If you keep these simple steps in mind, you can add years onto the life of your printer, and in turn, your register. Should the unexpected occur and you need help with your register, our support line is always available. We also service point of sale equipment in the Minneapolis/St. Paul area.